Help center
Frequently asked questions
Quick answers about how Zip Trip Travel works — pricing, service tiers, corporate vs. leisure, and 24/7 support.
What does a travel agency actually do today?+
A modern agency saves you time, secures supplier-direct rates and amenities you cannot get online, manages traveler safety, and provides 24/7 human support when things go wrong. We are accountable for the outcome — not just the booking.
Is it more expensive to use a travel agent?+
In most cases no. Travel Leaders Network rates match or beat OTA pricing, and our negotiated amenities (resort credits, room upgrades, waived change fees) typically exceed any service fee charged.
What service tiers do you offer?+
Pay-As-You-Go (flat per-trip fee), Gold Full-Service (monthly managed), and Platinum Full-Service (dedicated agent, 24/7 line, VIP supplier escalations). See /services for full comparison.
Do you serve clients outside Colorado?+
Yes. We are based in Lakewood, CO and serve corporate and leisure clients across all 50 states. Our 24/7 line covers every U.S. time zone.
Can you integrate with Concur, Ramp, or Expensify?+
Yes. We mirror traveler profiles, expense policies, and approval workflows in your existing T&E platform so bookings flow into the same reporting pipeline.
Do you book corporate group travel and offsites?+
Yes — from 10-person team offsites to 1,000+ attendee conferences. Room blocks, contracted air, ground transportation, dine-arounds, and on-site staffing.
Do you plan destination weddings and honeymoons?+
Yes. We manage RSVPs, room blocks, vendor contracts, and on-site coordination, plus all-inclusive and adventure honeymoons.
What about cruise planning?+
We are accredited with all major cruise lines — Royal Caribbean, Celebrity, Norwegian, Carnival, MSC, Disney, Princess, Holland America, Virgin Voyages, Viking, and luxury lines (Silversea, Regent, Seabourn).
Do you sell travel insurance?+
We quote and book through Allianz, Travel Guard, and Travelex, and we always recommend coverage. Pre-existing condition waivers and cancel-for-any-reason riders are explained at quote.
How do I get started?+
Three options: (1) fill out the quote form on /contact, (2) call 720-500-7300, or (3) email info@useziptrip.com. We respond within one business day.
What are your office hours?+
Mon–Fri 8:00 AM – 5:00 PM MT. Platinum clients have 24/7 emergency support.
Where are you located?+
225 Union Blvd, Suite 150, Lakewood, CO 80228.
Are you an accredited agency?+
Yes — affiliated with Travel Leaders Network, IATA/ARC accredited, and we hold a Colorado Seller of Travel registration.
How long have you been in business?+
Founded in 2017, with over 25 combined years of industry experience among our advisors.
Can I see client reviews?+
Yes — visit /reviews for verified client testimonials, or check our Google Business Profile.
Still have questions?
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